5 Easy Steps to Enhancing Your Security Guard Service
When property managers hire security guard companies they have an image in your mind of exactly what their contract security force will look like, but too often what they get isn’t what they envisioned. What we have found is that most security guard businesses are capable of providing the service that property managers want, but too often do not because of a lack of ongoing quality management procedures.
Safety guard businesses are unlike any seller that a home supervisor usually hires. If you hire a painter, you can see whether or not they do their tasks by taking a look at the walls. However, when you hire a security guard company, how often can you determine whether the guard organization is performing their job which includes running background checks and drug screenings, providing great training for your own guards, and efficiently tracking and supervising your guards. In most instances they likely are, but it is crucial to employ a method of verification and quality management to ensure that problems associated with the lack of doing these tasks don’t begin to happen.
In this article we’ll talk five (5) simple steps to enhancing your security guard service and achieving everything you imagine as your ideal key holding london.
Screen Your Guards Qualifications
In many states, guards are mandated to have a specified level of training before they could begin working as security guards. If your state is one of those states, ensure that your security guard organization is compliant.
If you’re in a country where there are no state requirements for shield certificate, then investigate the sort of training that’s being supplied by your security company and inquire does it seem adequate.
It is also the security guard firm performing background and drug screenings on all of your defenses BEFORE they send them to your property? If they are, they ought to be providing you with verifications. Otherwise, why?
Another excellent way to display whether the guard is a good match for your property is to perform a brief”interview” to get a sense of the guard and to explain your expectations. This initial dialogue will tell you a lot about what to expect from that guard and it gives you an opportunity to request a different guard if you think that it is essential.
Assess Guard Training
Although most security guard businesses have a very comprehensive orientation that introduces each guard to the company itself, in many cases the shield’s orientation to his assigned land isn’t quite as complete. We predict the orientation for the assigned land”Site Specific Training”. Learn What your website specific training resembles:
• Can it happen at your property?
• Who does the training?
• How long is each officer educated?
• How long does the security firm double bank?
Determine the answer to every one of these questions and be certain that they fit with what you feel is sufficient. You should even consider sitting in on your security guard business’s orientation and your website specific training to get an understanding of what goes on preparing a guard to operate at your property.
Guard supervision is one of the main factors of good security guard service. When security businesses provide poor oversight, there isn’t enough emphasis placed on preventing errors, problems, and complaints. Lack of oversight also removes the chance for the guard to learn and better understand their responsibilities. When the guards are not being supervised, they begin to feel that their job isn’t important and they begin to find themselves as not as a region of the security group. When guards don’t feel like part of your group it typically leads to unacceptable practices such as unprofessional behavior, tardiness, and even theft.
Depending on the structure of your contract, on-site supervisors may not be included. If your contract does not require onsite oversight, how does your security guard firm remotely supervise its guards? Outside the Standard security firm field manager spot checks, the 2 methods of remote oversight that prove most successful are:
Officer Tour Tracking Systems Officer Check-Ins
In case your guards are required to produce rounds of your property, then a method for tracking them while on duty is indispensable. Officer Tour Tracking Systems offer a remote way of tracking the guards while they are on your property. These tracking systems permit the security guard company to track the time and log the action of the guards while they are making rounds to several areas on your property. Many Officer Tour Tracking Systems can generate reports that empower the security guard firm to quickly get an understanding of whether the guard is making rounds. The property manager also needs to be given with an updated version of those reports.
In addition to Officer Tour Tracking systems, we’ve found that using a method for guards to check in frequently with the security guard company provides a way of making certain that each guard is secure and alert. Using guards check-in frequently with the security guard company, at least each 30 minutes, guards feel that their security is important and that being awake and alert is an significant part their job.
Expand Your Guards
After hours inspections of your guards are almost always good ways of finding out exactly what is happening with your security while you are not there. During these inspections, be sure that you ask your security guards questions about their responsibilities and duties to ensure that they know their tasks. In fact, we suggest having your security guards audited regularly, formally (i.e. post review ) and (i.e. secret shopped) by a certified security consultant as part of your ongoing security program. Bear in mind, when selecting a security consultant be sure that the consultant isn’t really a security guard company. If that’s the case, your audit is sure to turn up problems with your current security guard company.